Service Level Agreement
The National Authority for the Regulation of Professions and Health Services is keen to provide high-quality services, which are completed efficiently and quickly according to the type of service and the availability of data required by the customer.
Through this initiative, DEWA seeks to ensure the best customer experience by setting clear time frames for the completion of each service, based on practical experience and the actual required duration.
These time frames are subject to periodic review, in light of the Authority's continuous efforts to develop its services and improve the customer experience, in line with the aspirations of citizens and residents and enhance confidence in the health services provided.
Customer Service