National Health Regulatory Authority Bahrain

Key Action	Expected Outcome	Due Date
Increase customer satisfaction from 55% to 70% by end of 2025 1. Employee Development 2. Service Re-engineering Regular training, updated knowledge base, performance review Simplify processes, reduce waiting time, digitize services Satisfaction ≥ 70%, 90% calls answered in 20 sec, 100% trained All services online (100%)	Faster, more efficient serviceBetter interaction & streamlined processesHigher staff competence & improved experience Reduced processing time & enhanced accessibility Transparent progress tracking 24/7 convenience & efficiency	31 December 2026 Continuous throughout the year Quarterly Monthly and quarterly assessment Sep-26	Browse licensed healthcare facilities and regulatory information.	View facilities directory E‑Services Portal	Central hub for professional licenses, medical devices, and pharmaceutical applications.	Go to the main portal This directory is static. For updates, please visit the official portal.

Key Action

Expected Outcome

Due Date

Increase customer satisfaction from 55% to 70% by end of 2025 1. Employee Development 2. Service Re-engineering Regular training, updated knowledge base, performance review Simplify processes, reduce waiting time, digitize services Satisfaction ≥ 70%, 90% calls answered in 20 sec, 100% trained All services online (100%)

Faster, more efficient serviceBetter interaction & streamlined processesHigher staff competence & improved experience Reduced processing time & enhanced accessibility Transparent progress tracking 24/7 convenience & efficiency

31 December 2026 Continuous throughout the year Quarterly
Monthly and quarterly assessment
Sep-26

Browse licensed healthcare facilities and regulatory information.

View facilities directory

E‑Services Portal

Central hub for professional licenses, medical devices, and pharmaceutical applications.

Go to the main portal

This directory is static. For updates, please visit the official portal.

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